Terms & Conditions for Guests

Welcome to Downtime Limited. By booking and using our curated luxury experiences and accommodations (“Services”), you agree to comply with these Terms of Service (“Terms”). Please read them carefully before proceeding. If you do not agree to these Terms, you should not use our Services.

These Terms are available at www.boon.club and may be updated periodically. Your continued use of our Services signifies your agreement to any updated Terms.

1.1 These Terms form a legally binding agreement between you ("Guest" or "you") and Downtime Limited ("we," "us," or "our"). Hereafter collectively referred to as “Both parties” 1.2 By booking and/or using our Services, you confirm that you:

• a. Are at least 18 years old;
  
• b. Acknowledge, read, understood, and agree to these Terms; and
  
• c. Are legally permitted to enter into these Terms in your jurisdiction.

1.3 If you are booking on behalf of a group, you are responsible for sharing these Terms and ensuring all group members are aware and comply with these Terms.

2.1 All bookings are subject to availability and confirmation by us via email.

2.2 In the event the booking is not available the booking will be rejected, and the payment will be released back to the originally chosen card.

2.3 Payments must be made in full at the time of booking unless otherwise specified or agreed with us

2.4 Prices listed on our website include all applicable taxes unless stated otherwise.These prices include VAT but may exclude any service fee. These will be added to the total amount at checkout. The service fee may vary depending on a number of factors, the Experience Provider you select, and the value of your booking, these costs will always be shown to you before you complete and pay for your booking.

2.5 We accept payments through the methods outlined on our payments page of our website. You are responsible for ensuring your payment details are accurate and up to date.

2.6 Failure to complete payment will result in the cancellation of your booking.

2.7 You agree not to offset any amounts due under these Terms or withhold any payments for any reason for our Services unless expressly authorized in writing by us. All payments are due in full without deduction, setoff, or counterclaim.

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3.1 Guest-Initiated Cancellations

a. You may cancel your booking at any time prior to the commencement; however, refund eligibility depends on the timing of your cancellation:

• More than 14 days before the booking Start Date: Full refund
  
• Between 7 and 14 days before the booking Start Date: 50% refund of the total booking amount.
  
• Between 1 and 6 days before the booking Start Date: 25% refund of the total booking amount.
• Less than 24 hours before the booking Start Date: No refund will be provided.

b.  For the purpose of this clause, "Start Date" refers to the date on which you have booked your experience with the chosen Experience Provider, as confirmed in your booking confirmation by us.

c.Cancellations must be made through the Boon website or by contacting us directly using the details below.

3.2 Boon-Initiated Cancellations

a. In rare cases, we or Experience Providers may need to cancel your booking due to unforeseen circumstances, including but limited to:

• More than 14 days before the booking Start Date: Full refund
  
• Between 7 and 14 days before the booking Start Date: 50% refund of the total booking amount.
  
• Between 1 and 6 days before the booking Start Date: 25% refund of the total booking amount.
• Less than 24 hours before the booking Start Date: No refund will be provided.

b.  For the purpose of this clause, "Start Date" refers to the date on which you have booked your experience with the chosen Experience Provider, as confirmed in your booking confirmation by us.

c.Cancellations must be made through the Boon website or by contacting us directly using the details below.